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Deliveries and returns

Once you have acquired a product at Sublimet, you will receive an email in each of the following cases:

  • Receipt of order and payment.
  • For any other email you send via the contact form, we guarantee a response within a maximum of 24 hours (between Monday-Friday 7h – 15h)
  • Remember that only orders placed and paid for before 11:00h can be processed the same day.

On the following table we detail product delivery deadlines, delivery costs are in accordance with products, weight and volume.

ProductsMainlandBalearesCanaary Islands, Ceuta and MelillaInternational (Outside of Spain)
Delivery termDelivery costDelivery termDelivery costDelivery termDelivery costDelivery termDelivery cost
Customisable 2/3 working days Depending on weight 4/6 working days* Depending on weight 4/6 working days* * Depending on weight 4/6 working days* * Depending on weight
Machinery 2/3 working days Depending on weight 4/6 working days* Depending on weight 4/6 working days* * Depending on weight 4/6 working days* * Depending on weight
Accessories 2/3 working days Depending on weight 4/6 working days* Depending on weight 4/6 working days* * Depending on weight 4/6 working days* * Depending on weight
Consumables 2/3 working days Depending on weight 4/6 working days* Depending on weight 4/6 working days* * Depending on weight 4/6 working days* * Depending on weight
Starter packs 2/3 working days Depending on weight 4/6 working days* Depending on weight 4/6 working days* * Depending on weight 4/6 working days* * Depending on weight

Most orders with weigh more than 130 kg will be shipped with a pallet, which could delay delivery within 24/48 hours more than expected.

Sublimet is not responsible, in any case, for the delays in delivery resulting from problems of the courier company. Even so, Sublimet will always try to solve the problem and will intermediate between the claims of our client to the transport company.

Important note for deliveries to Canary Islands, Ceuta, Melilla and International (outside Spain).

(*) The delivery term indicated is an estimate and based on our logistical experience of deliveries to Canary Islands, Ceuta, Melilla and Internationally (outside of Spain). The delivery term indicated could be sporadically increased due to the importation and customs process.

Tracking deliveries

Our logistical suppliers are ASM-GLS.

To find out the tracking number you must send us an email to pedidosweb@sublimet.com, including your personal details and order number. You can check the status of your shipment at
http://en.asmred.com/track-your-shipment/

Warehouse pickup

In the event of selecting this form of delivery/collection, you should contact us prior to collecting. Contact (+34 934869025 ) -  pedidosweb@sublimet.com

Guarantees

If a product is defective, you must notify us within 14 days via our contact form or telephone number (+34) 93 486 90 25. In this case, Sublimet covers the delivery costs.  If on the other hand, you want to return a product in perfect condition, you must notify us via the contact form or by telephone (+34) 93 486 90 25. Bear in mind that you must return the item in the same condition it was delivered to you, including packaging. Once we receive the order, our logistics department will check it and, once accepted, will refund the amount involved.

Possible cases in which products may be deemed to be defective are:

  • The product reached the client address broken or deteriorated
  • The product received does not match the product ordered
  • The product material has undergone out of the ordinary deterioration.

Warranties on machinery

All machines in our catalogue have a 1 year warranty (except Epson printers and all those products whose manufacturer's warranty specifies the loss of this in specific conditions, such as the use of unofficial cartridges). If your machine has suffered any breakdown, please contact us through our contact form or by phone (+34) 93 486 90 25. The shipping costs of transport to our warehouses are borne by the customer. Once the machine has been serviced, if it comes under warranty, Sublimet will send it back to the customer at no additional cost. If this is not the case, the repair and return shipping costs will be charged.

Returns

Conditions for returns: only those personalised products that have suffered a manufacturing defect can be replaced without any cost whatsoever, or refunded. The incident must be notified within 14 days from receipt of the product.

Procedure: If the product received has suffered any manufacturing defect, complete the form you will find in the following contact section - contact form. Remember that you must provide us with your name, email, order number, subject and photographs of the defective product.

Payment of refunds: Reimbursement as a result of a refund/return will be the same as the purchase amount for the returned product, delivery costs not included. We will process the refund via the same form of payment you used to pay for your order (credit/debit card or Paypal)

Notification:  We will notify you by electronic mail of the refund of the amount associated with any returned product.


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