Free Shipping

Now you can enjoy free shipping on your orders over 50€.

Conditions

  • Orders over 50€
  • Free shipping only for mainland Spain (excluding Balearic Islands, Canary Islands, Ceuta, and Melilla)
  • Promotion applicable only to shipping: Correos Express Economy Shipping - 48h / 72h and pallet shipping.
  • Sublimet reserves the right to modify or reconsider the offer at any time.

When will your order leave our facilities?

Any type of shipment will be made from Monday to Friday. No deliveries are made on Saturdays and Sundays.

The shipping time is the time once it has left our facilities.

  • Order before 12:00 pm: it will be shipped the same day.
  • Order after 12:00 pm: it will be shipped the next day.

When will I receive my order?

In the following table, we detail the delivery time of the orders.

National shipments
Standard Shipments Pallets
Urgent Standard 3/4 days
Mainland Spain 24h** 48/72h
Canary Islands Air Maritime 8-10 days *
48/72h* 7 to 14 days *
Ceuta and Melilla 48/72h* 8-10 days *
Balearic Islands 48/72h 4/5 days

Times are calculated in working days

(*) The indicated period is estimated and based on our logistical experience with shipments to the Canary Islands, Ceuta, Melilla. The indicated period could occasionally be increased due to the import process.

(**) In exceptional cases, due to the product type, shipments of 48/72h may only be made.

Are there products that may take longer to ship?

Products on demand:

Orders containing products on demand may take longer to leave our facilities. Products on demand are those products that upon receiving an order, we contact the customer to arrange a delivery date.

You will easily identify which products they are, since on the product page there is a blue message indicating it:

Products that need more time:

Orders containing products that require more preparation time may take longer to leave our facilities.

In these products, right below the price you will see a phrase like: Preparation 2/3 working days.

In these cases, the preparation time indicated for each product must be added to the departure time from our warehouse.

How much does my shipment cost?

You will be able to know the amount of shipping costs at the time of placing the order, in the cart section. We calculate the shipping price based on the total weight of the order and the destination site.


We have secured the lowest rates in the market for you. We invite you to compare our prices with those of the competition.

Mainland Spain

- Shipments 48/72h: from 4.45€
- 24H Shipments: from 4.86€

Balearic Islands

- Shipments 48/72h: from 6.07€

How do I know if my order has been shipped?

You will receive an email indicating that your order has been shipped.

You can also see it in the "My Account" section, in the orders placed, as your order is marked as shipped.

Shipment tracking

Our logistics provider is Correos Express. To know the tracking code, you must go to the "My Account/Order History" section and in the order, click on "details" and you will find the tracking number. You can check the status of the order at https://s.correosexpress.com/

Orders sent by pallet

Orders that:

  • One of the products weighs more than 40 Kg
  • One of the products exceeds the physical dimensions allowed by the shipping company

Sublimet is not responsible, under any circumstances, for delays in delivery due to problems with the courier company. Nevertheless, Sublimet will always try to solve the problems and will mediate between our client's claims and the transport company.

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Shipping to France

When will I receive my order?

Any type of shipment will be made from Monday to Friday. No deliveries are made on Saturdays and Sundays.

In the following table, we detail the delivery time of the orders.

Shipments to France
Standard Shipments Pallets
48/72h 3/5 days

Times are calculated in working days.

Are there products that may take longer to ship?

Products on demand:

Orders containing products on demand may take longer to leave our facilities. Products on demand are those products that upon receiving an order, we contact the customer to arrange a delivery date.

You will easily identify which products they are, since on the product page there is a blue message indicating it:

Products that need more time:

Orders containing products that require more preparation time may take longer to leave our facilities.

In these products, right below the price you will see a phrase like: Preparation 2/3 working days.

In these cases, the preparation time indicated for each product must be added to the departure time from our warehouse.

How much does my shipment cost?

You will be able to know the amount of shipping costs at the time of placing the order, in the cart section. We calculate the shipping price based on the total weight of the order and the destination site.

You can find shipping costs in our rates.

In France, we ship from €6.39

How do I know if my order has been shipped?

You will receive an email indicating that your order has been shipped.

You can also see it in the "My Account" section, in the orders placed, as your order is marked as shipped.

Shipment tracking

Our logistics provider is DPD. To know the tracking code, you must go to the "My Account/Order History" section and in the order, click on "details" and you will find the tracking number. You can check the status of the order at https://trace.dpd.fr/en/trace

Orders sent by pallet

Orders that:

  • One of the products weighs more than 30 Kg
  • One of the products exceeds the physical dimensions allowed by the shipping company

Sublimet is not responsible, under any circumstances, for delays in delivery due to problems with the courier company. Nevertheless, Sublimet will always try to solve the problems and will mediate between our client's claims and the transport company.

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Shipping to Europe

When will I receive my order?

Any type of shipment will be made from Monday to Friday. No deliveries are made on Saturdays and Sundays.

In the following table, we detail the delivery time of the orders.

Shipments to Europe
Standard Shipments Pallets Price
48/72h 5/7 days Based on weight

Times are calculated in working days.

Are there products that may take longer to ship?

Products on demand:

Orders containing products on demand may take longer to leave our facilities. Products on demand are those products that upon receiving an order, we contact the customer to arrange a delivery date.

You will easily identify which products they are, since on the product page there is a blue message indicating it:

Products that need more time:

Orders containing products that require more preparation time may take longer to leave our facilities.

In these products, right below the price you will see a phrase like: Preparation 2/3 working days.

In these cases, the preparation time indicated for each product must be added to the departure time from our warehouse.

How do I know if my order has been shipped?

You will receive an email indicating that your order has been shipped.

You can also see it in the "My Account" section, in the orders placed, as your order is marked as shipped.

Shipment tracking

To know the tracking number, please send us an email to info@sublimet.com, including your personal data and order number.

Orders sent by pallet

Orders that:

  • One of the products weighs more than 30 Kg
  • One of the products exceeds the physical dimensions allowed by the shipping company

Sublimet is not responsible, under any circumstances, for delays in delivery due to problems with the courier company. Nevertheless, Sublimet will always try to solve the problems and will mediate between our client's claims and the transport company.

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International Shipping

When will I receive my order?

Any type of shipment will be made from Monday to Friday. No deliveries are made on Saturdays and Sundays.

In the following table, we detail the delivery time of the orders.

International Shipments
Standard Shipments Pallets Price
5/7 days Depends on the selected shipping company Based on weight

Times are calculated in working days.

Are there products that may take longer to ship?

Products on demand:

Orders containing products on demand may take longer to leave our facilities. Products on demand are those products that upon receiving an order, we contact the customer to arrange a delivery date.

You will easily identify which products they are, since on the product page there is a blue message indicating it:

Products that need more time:

Orders containing products that require more preparation time may take longer to leave our facilities.

In these products, right below the price you will see a phrase like: Preparation 2/3 working days.

In these cases, the preparation time indicated for each product must be added to the departure time from our warehouse.

How do I know if my order has been shipped?

You will receive an email indicating that your order has been shipped.

Shipment tracking

To know the tracking number, please send us an email to info@sublimet.com, including your personal data and order number.

Orders sent by pallet

Orders that:

  • One of the products weighs more than 30 Kg
  • One of the products exceeds the physical dimensions allowed by the shipping company

Sublimet is not responsible, under any circumstances, for delays in delivery due to problems with the courier company. Nevertheless, Sublimet will always try to solve the problems and will mediate between our client's claims and the transport company.

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Pickup at Warehouse

Once you have received the 'ready for pickup' email, you can pick up your order. To do this, it is necessary to provide the order reference consisting of 6 numbers.

Pickup of orders* must be done during the different time slots (Monday to Friday):

  • Order before 12 PM: the next day starting at 8 AM.
  • Order after 12 PM: the next day starting at 12 PM.

At the following address:

  • Carrer Batista i Roca, 54,

  • 08302 Mataró (Barcelona), Spain

We advise customers to check their order before taking it. Once the pickup is made at our warehouses, the merchandise becomes the responsibility of the customer. In the event of any breakage, it will not be returned. We are only responsible when the order is shipped with our transportation.

If you have chosen this shipping/pickup method, we recommend contacting us before picking up. Contact 93 486 90 25 - info@sublimet.com

*To be able to pick up an order, it must be paid for, and we must have the receipt to certify it.

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Incidents and Rejection of Merchandise

Sublimet will manage and provide all necessary means in the event of incidents, but will not be responsible for problems arising from courier companies.

  • If the order is rejected due to non-compliance with delivery times, the return will be made as soon as Sublimet receives it back at its warehouse.
  • If the order is rejected without justified reason, the return will be made as soon as Sublimet receives it back, and shipping and processing costs generated will be deducted.

What happens if my shipment is delayed?

At Sublimet, we understand that receiving your order on time is crucial. We strive to ensure that each package arrives on time at its destination as soon as possible and in perfect condition. However, there are occasions when factors beyond our controlmay cause a delay in your delivery. Whether due to adverse weather conditions, transportation incidents, periods of high demand, or customs detentions. Although these situations are exceptional, we work closely with our shipping company, which offers us a 24-hour margin of maneuver to adapt to these unforeseen events, without considering the order officially late.

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