Once you have acquired a product at Sublimet, you will receive an email in each of the following cases:
- Receipt of order and payment.
- For any other email you send via the contact form, we guarantee a response within a maximum of 24 hours (between Monday-Friday 7h – 15h)
- Remember that only orders placed and paid for before 12:00h can be processed the same day.
- Any type of shipment will be made from Monday to Friday. Deliveries are not made on Saturdays and Sundays.
On the following table we detail product delivery deadlines, delivery costs are in accordance with products, weight and volume.
|Shipments to Spain|
|Urgent||Standard||3/4 days||Based on weight|
|Canaries||Air||Maritime||8-10 days *||Based on weight|
|48/72h*||7 to 14 days *|
|Ceuta and Melilla||48/72h*||8-10 days *||Based on weight|
|Balearic Islands||3/4 days||4/5 days||Based on weight|
Times are calculated in working days
(*) The indicated period is estimated and based on our logistical experience with shipments to the Canary Islands, Ceuta, Melilla. The indicated period could be increased from time to time due to the import process.
(**) In exceptional cases, due to the type of product, shipments can only be made within 48/72 hours
|Portugal||48/72h||3/4 days||Based on weight|
|France||48/72h||3/5 days||Based on weight|
|Rest of Europe||5/7 days||5/7 days||Based on weight|
|Other countries||5/7 days||Depending on the shipping company selected||Based on weight|
Times are calculated in working days
(*) The indicated term is estimated and based on our logistical experience with international shipments. The indicated term could be seen punctually increased due to the import process and Customs.
Orders shipped by pallet
- The weight exceeds 100 kg
- One of the products weighs more than 40 Kg
- One of the products exceeds the physical dimensions allowed by the shipping company
Our logistics provider is Correos Express. To know the tracking code you must go to the "My account / order history" section and in the order you click on "details" and you will find the tracking number. You can check the status of the order at https://s.correosexpress.com/
To know the tracking number you must send us an email to firstname.lastname@example.org, including your personal data and order number.
Once you have received the 'ready to pick up' email you can pick up your order. For this, it is necessary to provide the order reference consisting of 6 numbers.
The collection of orders * must be made between the different bands (from Monday to Friday):
- Order before 12:00 pm : the next day from 8 am
- Order after 12:00 pm : the next day from 12 pm.
In the event of selecting this form of delivery/collection, you should contact us prior to collecting. Contact (+34 934869025 ) - email@example.com
- Carrer Batista i Roca, 54,
08302 Mataró (Barcelona), España
We advise customers to check their order before taking it away. Once collected from our warehouses, the merchandise becomes the responsibility of the customer. In the event of any breakage, it will not be returned. We are responsible as long as the order is shipped with our transport.
* To be able to pick up an order it must be paid and we must have the proof that certifies it
Orders in which stock is missing
In the orders in which some product does not have immediate availability, we will inform you by an internal mail specifying how we solve the problem. If we know that the product will arrive shortly, we will make a partial shipment with the available material of your order and then we will make a second shipment with the missing material. In the event that we do not have more input for that product soon, we will proceed to refund the amount of the product.
Incidences and rejections of merchandise
Sublimet will manage and provide all the necessary means in the event of incidents, but in no case will it be responsible for the problems arising from the courier companies.
- In case of rejecting the order due to non-compliance with delivery times, the refund will be made at the time Sublimet receives it back at its warehouse.
- In case of rejecting the order without a justified reason, the return will be made at the time Sublimet receives it and the shipping and processing costs that have been generated will be subtracted.
If a product is defective, you must notify us within 14 days via our contact form or telephone number (+34) 93 486 90 25. In this case, Sublimet covers the delivery costs. If on the other hand, you want to return a product in perfect condition, you must notify us via the contact form or by telephone (+34) 93 486 90 25. Bear in mind that you must return the item in the same condition it was delivered to you, including packaging. Once we receive the order, our logistics department will check it and, once accepted, will refund the amount involved.
Possible cases in which products may be deemed to be defective are:
- The product reached the client address broken or deteriorated
- The product received does not match the product ordered
- The product material has undergone out of the ordinary deterioration.
Every customizable product used or consumable has no guarantee.
Warranties on machinery
All machines in our catalogue have a 1 year warranty (except Epson printers and all those products whose manufacturer's warranty specifies the loss of this in specific conditions, such as the use of unofficial cartridges). If your machine has suffered any breakdown, please contact us through our contact form or by phone (+34) 93 486 90 25. The shipping costs of transport to our warehouses are borne by the customer. Once the machine has been serviced, if it comes under warranty, Sublimet will send it back to the customer at no additional cost. If this is not the case, the repair and return shipping costs will be charged.