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Returns
Conditions for returns: only those blank products that have suffered a manufacturing defect can be replaced without any cost whatsoever, or refunded. The incident must be notified within 14 days from receipt of the product.
Procedure: If the product received has suffered any manufacturing defect, complete the form you will find in the following contact section - contact form. Remember that you must provide us with your name, email, order number, subject and photographs of the defective product.
Payment of refunds: Reimbursement as a result of a refund/return will be the same as the purchase amount for the returned product, delivery costs not included. We will process the refund via the same form of payment you used to pay for your order (credit/debit card or Paypal)
Notification: We will notify you by electronic mail of the refund of the amount associated with any returned product.
Address:
- Carrer Batista i Roca, 54
- 08302 Mataró (Barcelona), España
Order cancellations
In case of canceling an order that is already prepared, it could incur administrative costs.