Returns, cancellations, and warranty

Returns

To make a return, you must notify it within 14 days through info@sublimet.com or by calling (+34) 93 486 90 25.

Sublimet Solutions SL informs about the following return costs:

• If you have received a defective or broken product, one that does not match the product of your order, or if the product material has suffered an abnormal deterioration, Sublimet will cover the return expenses or provide a refund for the value of the products.
• If the reason for the return is not caused by Sublimet, you will need to arrange the shipment of the merchandise through your own agency and bear the round-trip shipping costs.

We will not accept the return of machines that have been registered with their serial number on the manufacturer's website, downloaded their software, show signs of use, or in the case of printers if they are loaded with ink, as once this is done, the machine becomes permanently and irreversibly linked to the customer. In most machines, you can use the free demo version for 30 days. We recommend trying the demo version before downloading the software.

Payment of refunds: Reimbursement as a result of a refund/return will be equal to the purchase amount of the returned product, shipping costs not included. We will process the refund using the same method you used for the payment of your order (credit/debit card or Paypal).

Notification: We will notify you by email regarding the refund of the amount associated with the return.

Returns must be made to the following address:

• Sublimet
• Carrer Batista i Roca, 54
• 08302 Mataró (Barcelona), Spain

Cancellations

The client or user may cancel their order, as long as it has not left our warehouses. In this case, you must contact Sublimet through our email info@sublimet.com or by telephone (+34) 93 486 90 25, providing your identification data and order reference number.

In case of cancellations, the previously paid amounts by the user or customer will be refunded through the same method used for the initial transaction.

In case of cancelling an order that is already prepared, it could incur administrative costs.

Warranty

All machines in our catalog come with a 1-year warranty unless otherwise stated. Products without warranty are those for which the manufacturer's warranty specifies its loss under specific conditions, such as the use of non-official cartridges. If your machine has suffered any malfunction contact us through our email at info@sublimet.com or by telephone (+34) 93 486 90 25. The shipping costs for transporting the machine to our warehouses are borne by the customer. Once the machine has been reviewed, if it is covered by the warranty, Sublimet will send it back to the customer at no additional cost. If not covered, the corresponding repair and return shipping costs will be charged.

In the case of perishable products and you receive them in poor condition or expired, contact us at info@sublimet.com. It will be essential to follow the conservation instructions determined on the packaging itself, in addition to observing the expiration date and keeping the purchase receipt in any case.

The warranty aims to cover any manufacturing defects that the product may have. However, it is important to note that consumable components are not included in this warranty. Likewise, any damage caused by improper use of the machine, such as impacts or others, is not covered by the warranty. Finally, it is important to mention that damages caused by environmental conditions or issues related to the electrical supply are also not covered by the warranty.

In the case of second-hand or reconditioned products, the warranty period will be 6 months, unless otherwise specified in the product description.